Privacy policy
1. Controller
Controller: AISERV SYSTEMS, S.L.U. · Tax ID B88818919. Address: Calle Argentina 5, 28220 Majadahonda (Madrid), Spain. Contact: info@aiserv.es.
2. Scope
Personal data are processed only when you send the contact form or email info@aiserv.es or security@aiserv.es. The form asks for name, email, organisation, an optional phone number and your message. They are sent by email to AISERV SYSTEMS, S.L.U. and are not stored on the website.
3. Purposes
- Respond to contact and demo requests sent through the form or by email.
- Handle technical communications initiated by the data subject.
- Comply with legal obligations applicable to the controller.
4. Legal basis
Depending on the case: consent, pre-contractual or contractual measures, legitimate interest, or legal obligation, under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
5. Retention
Data are kept for as long as needed for the stated purpose and thereafter for applicable legal retention or limitation periods.
6. Recipients
No sale of personal data. Transfers only where legally required or to processors under contract.
7. Rights
You may exercise access, rectification, erasure, objection, restriction and portability by emailing info@aiserv.es.
8. Complaints to the AEPD
You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).
9. Products and services
Using the controller's products (for example, TRACIUM™ or TURNIUM™) may involve additional processing under separate contractual terms.